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CLICK ON THE FAQ’S BELOW TO VIEW THE ANSWERS:

  • 1) GUIDE APP: Can I switch the GEO-LOCATE feature off?

    It is now possible to switch off the geolocate feature altogether, for example to conserve battery, by going to the Settings screen and toggling off the Geolocate setting.

    The geolocation time interval can also be set (although we wouldn’t recommend users to use anything smaller than the default, except on very high end devices).

    In general the geolocation feauture will become much sleeker and less battery intensive when the background geolocation module, which is currrently in development, replaces the existing gelocator in the Guide App.

  • 2) GUIDE APP: Reinstalling a Map on the Guide App

    You may have to reinstall a map on the guide app due to a corrupted download, or because the map did not update since a new release etc.

    It is now possible for a user to uninstall a map that was somehow incorrectly installed, e.g. because of a corrupted download.

    (In the past users  needed to uninstall the ENTIRE APP and then reinstall all their maps again if this happened).

    Now users can go to:

    • Top right hand corner: Menu
    • Settings
    • More Settings
    • More Settings
    • More Settings

    And then see under "Remove Maps" and select the map to be uninstalled. If you say “Yes” at the prompt the map will be removed from the guide app.

    We would suggest that you then exit the GUIDE APP completely, and start it up again, at which time you can then download the problematic map again.

    Apple is restricting the download of apps and in-app purchases in the App Store to 150Mb over a data connection. Therefore we suggest you try and use a strong internet connection and rather a WIFI connection if possible.

  • 3) GUIDE APP: Zoom Levels of this Guide App

    We only have a certain zoom level on this app and the reason for this is due to the fact that the App can only carry a certain amount of information. If we had to increase the zoom level it would have made the App too heavy to carry all the information.

    At this point, we would double the size of the download file if we include another zoom level.

    The app is however fully functional as an electronic guide as was its intention.

  • 4) GUIDE APP: Is this a Navigational App?

    NO – this is an Information and GPS Orientation Guide APP. You can pan on the digital country maps on the APP, while the GPS receiver on your device will show you where you are on the map.

    You can then choose to switch on different categories of POIs (*Points of Interest), like Lodging, Camping, Food etc. which will pop up on the map at their relevant locations. So you can see what types of POIs are near to you. On many of the POIs we have information and photos, which you can access on this guide app by tapping on the relevant POI’s icon on the map.

    The App Geolocates all the time.

  • 5) GUIDE APP: On how many Apple devices can I load my T4A Guide App?

    iTunes will allow you to download the App on 5 devices if you have the same iTunes account.

    Please note that Family sharing is not allowed by iTunes with In-App purchases. (ie. once you’ve downloaded our basic APP for free, you can then do in-app purchases for various country maps).

    Therefore, the T4A guide app will not work on family sharing because Apple does not allow to share in-app purchases on family sharing. We cannot enable this from our side.

    Read more here on Apples family sharing.

  • 6) GUIDE APP: Family Sharing on iTunes – is this possible with the T4A Guide APP?

    Please note that Family sharing is not allowed by iTunes with In-App purchases. (ie. once you’ve downloaded our basic APP for free, you can then do in-app purchases for various country maps).

    Therefore, the T4A guide app will not work on family sharing because Apple does not allow to share in-app purchases on family sharing. We cannot enable this from our side.

    Read more here on Apples family sharing.

  • 7) GUIDE APP: Where can I find more information on this Guide App?

  • 8) GUIDE APP: Is it a requirement to have a sim card with local internet credit installed for the app to work?

    No you do not need a Sim installed at all. GPS receiver on your device will show you where you are on the map. The App Geolocates all the time.

    Its just that on Apple devices, only the ones with 3G capability has an installed GPS receiver, and you will require that in order for our apps to work on your device.

    iPADS:

    If the I-Pad does not have have 3G, it does not have a GPS Receiver,  iPads with only WiFi does not have a GPS receiver built in (but can still determine your approximate location when in range of a WiFi network).
    You will still be able to use your Ipad to view the Map, but you will not be able to see where you are on the Map, unless you are within range of a Wi-Fi network.
    Also, due to the limitations coming from Apple, any iPad without 3G wont work with GPS positioning, no matter if its paired to another GPS capable device.
  • 9) GUIDE APP: Connection Timed Out / Unexpected End of Stream Error: when downloading the map or guides

    We do suggest that you try and download and install our app using a strong internet connection, and possibly over WIFI.

    Apple is also restricting the download of apps in the App Store to 150Mb over a data connection. Some users are reporting download issues via an MTN sim card too.

    If you receive the following sort of error or any other error when trying to install the high definition map or guide on the in-app purchase option – please see solutions below:

    (Note: if you are using a HUAWEI device, then please see right below of this FAQ item for HUAWEI device solution).

    Error encountered on Tracks4Africa Guide App.

    Device:{“available”:true,”platform”:”Android”,”version”:”6.0.1″,”uuid”:”70a4687d01f10e26″,”cordova”:”4.1.1″,”model”:”E5823″,”manufacturer”:”Sony”}

    Error:{“code”:3,”source”:”https://tracks4africa.co.za/google/delivery/download/6279f6ff20194739aaec8567e34a0c1d/“,”target”:”file:///data/user/0/za.co.tracks4africa.guide.hybrid/databases/angola_to_mozambique.zip”,”http_status”:200,”body”:null,”exception”:”unexpected end of stream”}

    SOLUTION:

    Please try and download the map again using a strong internet connection. Please note that the size for the maps are big and could take a bit long. Wifi could result in a weak internet connection.

    First try this:

    Whilst ensuring you have a good internet connection, please EXIT our APP as follows: (ie. its important that you exit it correctly):

    • Under MENU – choose EXIT APPLICATION.

    And then try to download the guide/s again.

    Secondly, if this did not work, then try this please:

    Before trying to download the guide/s again please follow the below steps to uninstall the guide/s that could be partially downloaded.

    Go to:

    ➢  Menu

    ➢  Settings

    ➢  Guides

    ➢  Then select the guides to be uninstalled

    Then:
    • Under MENU – choose EXIT APPLICATION.
    Then open and try to re-install your guide/s. Thirdly, check if its a network/internet issue: If your download is failing when for example using an MTN sim card for internet connection, then switch over to your Wifi network. Or if its failing over a WIFI connection, then switch over to a sim card connection. If still unsuccessful:

    If you tried all of these options and your are still unsuccesful, please contact us.

    Also please note: The downloads are also direct from Apple/Google severs so we cannot say if they are up or down from our side.

    HUAWEI device solution

    This seems to be a general problem on some Huawei phones – The Download Progress Bar does not move, but the guide/s is probably downloading in the background. The customer is advised to try and do the download again when there is a very good internet connection available. The customer should then just leave the phone and not be too bothered by the fact that that progress bar is not moving. This should sort out the problem.