Cancellation and Returns Policy

  • You may cancel any order placed on this website prior to us delivering the product to you. We will refund you the money within 15 business days in the same manner as what you paid.
  • If you received a product from us and are not satisfied with it you may within 7 days of receiving it return it to us. We will refund you the money within 15 business days in the same manner as what you paid. We may withhold delivery charges.
  • If you received a faulty product from us, we will replace it within 15 business days.
  • You may return digital products but we require written proof that you destroyed all copies of the product.

All of the above are subject to our full terms and conditions and if there is any discrepancy in these terms then our standard terms and conditions apply.

 

As it appears in our Terms and Conditions

(1) We will not accept cancellation of any order in respect of Products that have been specifically modified to comply with your request. Other than as aforesaid, you may cancel any order for Products submitted via this web site at any time prior to our delivery thereof by sending a cancellation notice to sales@tracks4africa.co.za. When you cancel an order you must provide us with the applicable order reference number. We will refund you within 15 Business Days of cancellation any amount paid to us in respect of such cancelled order provided that we will be entitled to retain any costs already incurred to deliver the relevant Products to you.

(2) We will not accept the return hereunder of Products that have been specifically modified to comply with your request. Other than as aforesaid, you may within 7 days of delivery to you return to us any Product that you are not entirely satisfied with. In the case of software and database Products, you must provide us with a written confirmation that you have destroyed all copies of such software and/or databases provided to you. Hardware Products must be returned to us without alteration and in the original packaging. We will refund you any portion of the purchase price already paid to us for the Products returned to us in terms hereof within 15 Business Days of such return, provided that we will be entitled to deduct and charge you for our costs incurred in collecting such Products from you.

(3) Upon our request, you must return to us any Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price, if we are obliged by law to recall such Product.