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CLICK ON THE FAQ’S BELOW TO VIEW THE ANSWERS:

  • 1) SHOP: PAYFAST: T4A will not automatically deduct and just process payments from your account without you initiating the transaction via PayFast!

    Please note - if you notice this message on the PayFast payment gateway - please note that this is only if you sign up PayFast subscriptions/recurring billing - it has got nothing to do with Tracks4Africa or our subscription model. You can safely ignore this message - as you you are not going to register any account on PayFast to manage any T4A subscriptions. 

  • 2) SHOP: How do free upgrades on GPS Maps SD Card work?

    Please click this link here for more info.
  • 3) SHOP: PAYFAST: Debit cards: How can I use my Capitec Global One DEBIT CARD on the PayFast Payment Portal?

    The Capitec Global one Debit Card functions similarly to a credit card on the PayFast Payment Portal - so choose to process a credit card payment transaction on PayFast when using a Capitec Global one Debit Card.

                             

    NOTE: The Capitec Global One Debit Card will NOT work under the "Debit Card" payment area on the PayFast payment portal - only under the "Credit Card" payment area.

     

  • 4) SHOP: UPGRADES: See how to access you free upgrade on SD Card on our online shop

  • 5) SHOP: UPGRADES: See here how to access your free upgrade for an SD Card, on a Subscription instead

    You can opt to take your free upgrade you qualify for due to a previous purchase of an SD Card, in a downloadable GPS Map format rather - this means you will get a Subscription for a year, for GPS Downloadable maps from us.

    See here for more info

  • 6) SHOP: UPGRADES: See how to access you free map upgrades for your active Subscription product

    If you have purchased a Subscription product - or opted to take a Subscription product as your free upgrade, you will get at least up to another 2 free map upgrades over the next year of your active subscription.

    See here for more info.

  • 7) SHOP: DOWNLOAD LINKS: You are not receiving an email from T4A containing your download link/s

    Please make sure to:

    • check your SPAM/TRASH folder
    • use the same email that you have registered a Tracks4Africa user profile with - the same one that contains your purchase history etc.
    • search for an email with subject line "Your Tracks4Africa Download is Ready"
    • give the internet a chance to send the email before contacting Tracks4Africa
  • 8) SHOP: T4A Banking Details for EFT or Direct Transfer transactions

    Payment needs to be made to the bank account provided and a notification of your payment sent to sales@tracks4africa.co.za with your order id as reference number.

    Tracks4Africa Bank Account:

    • Bank: ABSA
    • Account number: 4062988824
    • Branch code: 632005
    • BIC: ABSAZAJJXXX

    Note the BIC/Swift code is the same (ie. ABSAZAJJXXX)

    ABSA George Branch Address: 106 York Street George Central George 6529

  • 9) SHOP: Courier Companies Used & Tracking Your Parcel

    For local couriering within the borders of South Africa we use SWE couriers. In order to track your parcel with SWE couriers: Click Here. For International couriering outside the borders of South Africa we use DHL couriers. In order to track your parcel with DHL couriers: Click Here   If you have any queries, please contact our sales team.
  • 10) SHOP: Courier info

    Please take note, as per our terms and conditions:
    • Couriers do NOT delivery over weekends - so depending on when your order is placed, this may delay deliveries.
    • Couriering to outlying areas takes longer.

PAPER MAP SPECIAL: If you spend R600 or more on our shop (excluding shipping fees) you will receive our South African paper map for free! (Delivery only in South Africa). GPS MAPS ON SD CARD SPECIAL: When purchasing our current version 18.10 T4A GPS maps online (SD Card only!), you will automatically receive version 19.05 in Mid May 2019 as your free upgrade as well as version 19.10 in October 2019. This offer is only valid for online purchases from our shop, from the 15th April 2019 until our new version 19.05 is released in Mid May 2019. Contact our Sales team at sales@tracks4africa.co.za if you need more information. Please note that this special offer does NOT apply to our GPS Maps Download Links (ie. these are now yearly subscriptions on our new shop), APPS, iGO SD Cards and discount purchases. Starts 15-Apr-2019 - until v19.05 gets released. Dismiss