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CLICK ON THE FAQ’S BELOW TO VIEW THE ANSWERS:

  • 1) SHOP: Courier Companies Used & Tracking Your Parcel

    For local couriering within the borders of South Africa we use SWE couriers. In order to track your parcel with SWE couriers: Click Here. For International couriering outside the borders of South Africa we use DHL couriers. In order to track your parcel with DHL couriers: Click Here   If you have any queries, please contact our sales team.
  • 2) SHOP: Courier info

    Please take note, as per our terms and conditions:
    • Couriers do NOT delivery over weekends - so depending on when your order is placed, this may delay deliveries.
    • Couriering to outlying areas takes longer.
  • 3) SHOP: PAYFAST: Payment Gateway is used for Credit Card, Debit Card payments etc.

    PAYFAST is a secure and reputable payment gateway in South Africa. Please visit their site here for more information about them.

    Why we don't use PayPal: When we were investigating suitable and reputable options for a payment gateway here in South Africa, our developers advised us that we cannot make use of PayPal if we are going to run a ZAR currency based store.  
  • 4) SHOP: How to free upgrades on GPS Maps work?

    Please see click on this link here for more info.
  • 5) SHOP: Why is PayPal not used?

    When we were investigating suitable and reputable options for a payment gateway here in South Africa, our developers advised us that we cannot make use of PayPal if we are going to run a ZAR currency based store. We therefore use PayFast, which is a reputable, secure South African payment Gateway.
  • 6) SHOP: How do GPS Map Subscriptions work?

    Please click this link here for an explanation.
  • 7) SHOP: PAYFAST: T4A will not automatically deduct and just process payments from your account without you initiating the transaction via PayFast!

    Please note - if you notice this message on the PayFast payment gateway - please note that this is only if you sign up PayFast subscriptions/recurring billing - it has got nothing to do with Tracks4Africa or our subscription model. You can safely ignore this message - as you you are not going to register any account on PayFast to manage any T4A subscriptions. 

  • 8) SHOP: How do free upgrades on GPS Maps SD Card work?

    Please click this link here for more info.
  • 9) SHOP: PAYFAST: Debit cards: How can I use my Capitec Global One DEBIT CARD on the PayFast Payment Portal?

    The Capitec Global one Debit Card functions similarly to a credit card on the PayFast Payment Portal - so choose to process a credit card payment transaction on PayFast when using a Capitec Global one Debit Card.

                             

    NOTE: The Capitec Global One Debit Card will NOT work under the "Debit Card" payment area on the PayFast payment portal - only under the "Credit Card" payment area.

     

  • 10) SHOP: IBAN for international payments

    IBAN:  South African Banks do not participate in the IBAN system as this is for the European Union and a few bordering countries. South Africa uses the SWIFT/BIC + Branch Code + Account Number to make international Wire Transfers. This is the only way to transfer money.