Orders and Shipping

Frequently Asked Questions

Introduction

  • What does Tracks4Africa do?

    We produce various products for travel in Africa, such as self-drive guide books, paper maps, atlas, GPS maps and much more!

    Click here to watch this youtube video.

     

  • User Guides and Videos

    For User Guides & Videos on GPS Maps: See here.  

    See the Tracks4Africa YouTube Channel here. 

GPS Maps

  • On what devices do T4A GPS Maps work?

    For more info see here. 

  • Compatible Garmin Units

    Refer to this information here. 

  • FREE UPGRADES on Tracks4Africa GPS maps

    We supply our GPS Maps/Upgrades on:

    • SD Card (Plug n play) OR
    • Downloadable GPS Map files. Options are:
      • Complete Africa Mapset: Yearly Subscriptions (ie. includes map updates over 1 year. GPS maps will continue working indefinitely after this year)
      • Complete Africa Mapset: 5 Year Subscriptions (ie. includes map updates over 5 years. GPS maps will continue working indefinitely after these 5 years)
      • Single Mapsets for specific countries/travel regions: Yearly Subscriptions (ie. includes map updates over 1 year. GPS maps will continue working indefinitely after this year)

    *Note: Our SD Card is sold on our online shop and at selected retailers. Our Downloadable GPS Maps are only available on our online shop.

    SD Card

    For SD Cards registered on our site only: 

    Entitles you to 1 free upgrade on the following SD Card Release version only, or you can opt for the latest version of the Complete Set of Downloadable maps with updates over 1 year for free, which will put you into Subscription mode .

    Then in future, further 50% discount purchases on any other subsequent versions of SD Card / Complete set of latest version of the Downloadable GPS Maps (ie a yearly subscription).

    For more info about how our SD Card Upgrade policy works – read here.  

    Read here on how to access your FREE Upgrade on SD Card for the latest release. 

    Read here on how to access your FREE Upgrade on a Subscription instead. 

    *Note: SD Cards purchased at retailers will only qualify for upgrades if they are registered on our site.  Free or discounted upgrades, are ONLY available on our online shop – this cannot be done at retailers

    *Note: the free upgrade is a 90% discount – the 10% you are not discounted on is to recover the cost of the actual SD card. You will also be liable for the courier fees. 

    OR

    Downloadable GPS Maps Subscriptions :

    If you purchase GPS Downloadable Maps from our site – you will receive the latest map version that is available for that particular Subscription product. (ie. Please note: SD Card versions and Subscription version numbers differ).

    Complete Africa Mapset: Yearly Subscriptions (ie. includes map updates over 1 year): Once purchased, you will be entitled to all the map updates we release within the next 12 months. This could be up to four updates within a year as we aim to release updates every quarter, but it may also depend on the number of changes we make to our map content. We will however release at least two map updates per year. (Note: When your yearly subscription ends – your GPS maps will continue working on your Garmin device! You will however no longer receive any map updates unless you purchase a subscription again!)

    Any future purchase of the complete mapset for 1 year/GPS Maps on SD Card of subsequent version releases, will then be at a 50% discount regardless of when you come back to buy.

    Complete Africa Mapset: 5 Year Subscriptions (ie. includes map updates over 5 years): Once purchased, you will be entitled to all the map updates we release within the next 5 years. This could be up to four updates within a year as we aim to release updates every quarter, but it may also depend on the number of changes we make to our map content. We will however release at least two map updates per year. (Note: When your 5 year subscription ends – your GPS maps will continue working on your Garmin device! You will however no longer receive any map updates unless you purchase a subscription again!)

    Any future purchases of any GPS maps will NOT entitle you to a 50% discount.

    Single Mapsets for specific countries/travel regions: Yearly Subscriptions:  once purchased, you will be entitled to all the associated single map updates we release within the next 12 months. This could be up to four updates as we aim to release updates every quarter, but it may also depend on the number of changes we make to our map content. We will however release at least two map updates per year.

    Any future purchases of single mapsets will NOT entitle you to a 50% discount.

    For more info about how our Downloadable GPS Maps Subscriptions policy works – read here. 

    See here how to access your FREE upgrades for downloadable GPS Maps if you already have an active Subscription 

Garmin Products

  • Warranty of 2 years & Returns

    Note: your new Garmin Product has a warranty of 2 years.

    If your product is problematic within these 2 years AND you purchased the product from Tracks4Africa – you can:

    • Return it to us in Paarl and we will manage the Returns process.
    • OR you can contact Garmin SA. Garmin SA has a walk-in support center in Rosebank where customers can go and drop their faulty units. 

    Also Note: Garmin products OUT OF WARRANTY cannot be returned to Tracks4Africa. You have to contact Garmin directly.

Automotive (In-car) Navigation Maps

  • T4A Maps on in-car navigation systems

    Tracks4Africa does not supply any compatible GPS maps for any in-car units. 

    T4A has held licensing contracts with the likes of Here Technologies since 2009. They are our gateway to the auto industry for embedded solutions since they service 80% of the market. You will find our maps on some brands of Ford, Amarok, Toyota LC 70 series and even hidden deep inside Land Rover’s vehicles. T4A cannot intervene in any map updates here. 

    For more info – see here. 

Guide App

  • Troubleshoot common errors

    See here for common errors and solutions.

  • Android Auto / Apple CarPlay

    Our Guide App is NOT available on Android Auto or Apple CarPlay yet – we are currently working on it.

  • Zoom levels

    The zoom levels of the in-app purchase guides only zoom to 5km. Whereas the Africa Map zooms all the way!

    The in-app purchases consist of: 

    • Guides: For example: Namibia, Botswana etc. These are guides containing information about places. The map zoom level of these guides only go up to 5km.
      • We only have a certain zoom level on this app for the Guides (which is very good) and the reason for this is due to the fact that the App can only carry a certain amount of information. If we had to increase the zoom level it would have made the App too heavy to carry all the information. 
      • At this point, we would double the size of the download file if we include another zoom level. 
    • Africa Map: this is a high zoom level map – zooming down to the lowest level, giving the user good map detail. This map includes the entire Africa. 

    The app is however fully functional as an electronic guide as was its intention. 

    Note: if you purchase 3 guides in the in-app purchases – you will receive the Africa Map for free. 

Retailers

  • Where to buy T4A products in South Africa

    See here 

  • Where to buy T4A products in Europe and Africa?

    See here 

Orders

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