Follow this process:

Go to your APPs in your settings – find the Tracks4Africa App and CLEAR THE DATA, and then RE-INSTALL the app.

Example: Steps in Android:

• Settings / Apps / Tracks4Africa App.
• Tap on “Storage”
• Tap on “Clear Data”
• Then go back to Settings / Apps / Tracks4Africa App
• Tap on “Uninstall”
• Then go to the Playstore
• Search for the NEW Tracks4Africa App
• Install it again (ie. once you login on the app it will recognise any prior purchases and you will be able to re-download your Map and Pois)

On iPhone/iPad there isn’t a separate “Clear Data” button like Android. The equivalent is to delete the app completely and then reinstall it.

Example: Steps in iOS:

• Go to Settings / General / iPhone Storage (or iPad Storage).
• Scroll down and tap Tracks4Africa.
• Tap Delete App.
• Confirm Delete App.
  Do not choose “Offload App”, as this keeps the app’s documents and data.
• Open the App Store.
• Search for the NEW Tracks4Africa App.
• Download and install it again.
• Open the app and log in with your Tracks4Africa account.
• Once logged in, the app should recognise your previous purchases/subscription, and you can re-download your Maps and POIs.