• 1) GUIDE APP: GPS MotionX Compatibility with Tracks4Africa Products

    No, MotionX cannot be used with the T4A maps on iPad or iPhone.

    MotionX also does not support Garmin compatible maps, in fact it only supports online maps like you would view from a website.  It has the ability to cache web tiles but that does not give you navigation.  MotionX as far as I know only allows you to view a map background and record tracks etc.

    For travel information:  Tracks4Africa Guide App This app combines cartography with guide book information in a single app.  The app itself is free with in-app purchases for countries you like to take along with you.  Once again this app works offline once the guides are installed.  The app does not give you navigation, but will show your location on the map as you drive and you can switch on categories of places to see what is near you.  For example if you are looking for camp site you switch on Camping and see the dots for camps around you.  You can further click on a dot and get detailed information on this place.

  • 2) GUIDE APP: Road Legends on our Guide App

    Currently our Guide App does not include any sort of road legend where you can see what kinds of roads there are, whether it is freeway, tar, gravel etc. Our developers will include this in our next release. There is however a legend to indicate what the icons on the APP represent. (eg. Facility, Activity, Camping icons etc.)
  • 3) GUIDE APP: Videos of our Guide App

  • 4) GUIDE APP: BAD ELF and the T4A Guide App

    What is Bad Elf?

    Bad Elf is an external GPS that can be paired or plugged into a device that does not have built-in GPS, e.g. iPads with WiFi only.

    Bad Elf GPS will give the device operating system a GPS feed and the Location Service of the device will be as accurate as the GPS location.

    Will our Tracks4Africa apps work with Bad Elf?

    Yes.  Our apps make use of the Location Service of the device and therefor will work when Bad Elf is used.  Our apps also do not rely on internet connectivity to work which means that when Bad Elf receives GPS signal and there is no internet connection, our apps will work.

    Contact Bad Elf for support.

    For any support or questions on using Bad Elf, please contact Bad Elf as we do not have any technical support capability on these devices.  See their website:

  • 5) GUIDE APP: Reinstalling the APP but cannot get previously purchased maps on again

    Look under the top right hand menu on your app:

    Go to Manage Maps.

    You will a section in orange: Maps and Guides Available: there should be an option to restore your previous map purchases on this APP.

    It his does not work, reset your entire phone by switching it off and on again and try the steps above again.

    A customer previously reported to us that he had the option to restore the purchase, but after choosing that his entire screen went grey. It turned out to be a technical problem with his phone and not our APP.

    We suggest you try and use a strong internet connection and rather a WIFI connection if possible.

  • 6) GUIDE APP: Refunds for Google Play Store Purchases

    Please note that we have very limited control over the Play Store.

    If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.

    See here to request a refund from the Google Play Website.

    If this does not work, please contact our sales team - we may be able to assist with refund on the Google Play Store, if you provide us with a reference number. We will also use our discretion as to whether a refund is applicable or not.

  • 7) GUIDE APP: Refunds for iTunes Store Purchases

    Please note that we have very limited control over the iTunes store.

    All refund requests for Apps purchased on iTunes must be done via iTunes.

    Click here for how to get a refund from iTunes.

  • 8) GUIDE APP: Connecting to the Android Store for In-App Purchases

    The app will, at start-up, check whether the user has internet connectivity, and if not will not even try to connect to the android store.

    If internet connectivity was down when the app was started and is subsequently restored, the user will need to exit the application first and restart it before it will be possible to purchase maps, etc. Users will see a message to this effect when they try to buy a map.

    If you get a “Store error” it is because the APP cannot connect to the internet on your device. You should be able to continue to use the APP on an offline basis, until you have adequate internet connection again, in order to try and in-app purchase again.

    Therefore we suggest you try and use a strong internet connection and rather a WIFI connection if possible.

  • 9) GUIDE APP: Submitting Device and T4A App info to T4A

    If you have a technical problem, in order for us to assist you, it will help a great deal if you can send us some device and APP info from your device.

    To do this, go to Menu > Setting > More Settings >

    More Settings and then click the Send Device Info to T4a hyperlink.

    This feature is useful if users have some issue with the app on their device, but no specific error, or if they get an error that doesn’t give them the ability to share it with us directly.

    Note that the system will simply pre-populate an email to be shared with us, but users have the ability to add any content they want to that email, to explain the problem etc.

  • 10) GUIDE APP: Problems downloading or installing maps

    Please browse through our FAQ’s on this page for possible scenarios and solutions in this regard.

    A couple of users (on certain HTC, Huawei or Sony phones) have had problems downloading or installing our maps.

    Error Logging via our APP, will give us some insight on what exactly is happening on our APP on your phone.

    You may see a popup with information about the error, and an option to share that error information with us. This error email will also contain information about exactly what device and what version of android you are using, and it will be emailed to our support staff.

    Please ensure that you have a STRONG INTERNET CONNECTION and SUFFICIENT STORAGE SPACE on your device as well when trying to download and install our APP.

    Apple is restricting the download of apps and in-app purchases in the App Store to 150Mb over a data connection. Therefore we suggest you try and use a strong internet connection and rather a WIFI connection if possible.